User Data Deletion Instructions

I. Purpose of This Page

This page provides users who have created a OnceHit account through Facebook Login with complete instructions on how to request deletion of their account and associated personal data. Under the Personal Data Protection Act and Facebook/Meta regulations, users have the right to request deletion of their personal data.

II. Types of Data Eligible for Deletion

• Basic Personal Information：Name, email address, profile picture and other identity information provided by Facebook
• Third-Party Login Identifiers：Facebook UID, Access Token related records
• Account Association Data：Link records between Facebook account and OnceHit member account
• User Activity Logs：Login time, login device information and other session logs

Note: Certain data (such as transaction records, publicly posted content) may be retained for a short period due to legal, tax, or compliance requirements.

III. Data Deletion Request Procedure

IV. Verification and Processing Timeline

• • Identity Verification: 1-3 business days
• • Confirmation Period: 1-2 business days
• • Data Deletion Execution: 5-14 business days
• • Completion Notification: 1-2 business days after deletion

Total Expected Duration: 7 to 30 business days (depending on request complexity; typically 7-14 business days)

V. Data Retention and Exceptions

• • Legal Compliance: Records retained under Personal Data Protection Act
• • Tax Records: Transaction-related tax reports (typically retained for 7 years)
• • Fraud Prevention: Security logs retained short-term (typically no more than 90 days)
• • Litigation Preservation: Evidence related to ongoing legal disputes retained until case conclusion

VI. Your Rights and Protections

• • Right to be informed
• • Right of access
• • Right to rectification
• • Right to erasure
• • Right to object

VII. Contact Us

Data Deletion Request Email:[email protected]

Expected Response Time: Within 1-2 business days